FAQ

Do you offer Local Pickup?

Absolutely!  After you are done shopping, go to your shopping cart and select the "Local Pickup?" next to the check out button.  Complete your check out and the system will take care of it from there (please note you will need to pay local city and state taxes).  

However, we currently don't have a physical location for our warehouse.  We hope to change that very soon.  In the meantime, we will get in touch ASAP after completion of the order to work out getting your games to you.  We can meet at the above address, or arrange a meeting place almost anywhere in the Southwestern Denver Metro area.

Do you offer Price Matching?

We strive to price everything as competitively as possible.  However, if you find an item at a lower price somewhere else, please contact us and we will match the price to the best of our ability with the following conditions:

  • The item must be in stock at the other site and must be the same version as what we offer.  
  • We will price match multiple items, however prices will be matched from a single site.  
  • We do not match the shipping prices.
  • Price matching for local pickups may take into account shipping from other sites.
  • Some items may be exempt from price matching. 

When do orders get shipped?

Orders will be shipped to you on the next business day after the order is placed.

Can I place an order over the phone?

Sure.  Just give us a call and we can place the order over the phone.  

Can you hold an order until a specific shipping date?  

 We will happily ship your order on any date you specify, within reason.  Just drop us note or give us a call. 

Do you accept any forms of payment other than credit cards?

Yes.  If you want to use cashier's check or check please just give us a call and place a phone order with us.  Please be aware that with personal checks we will hold your shipment until the check clears (usually 5-7 business days after receipt).

What is your Return Policy?

All items must be returned within 30 days of receipt. The following applies to all returns:
  • The item must be in the same condition that it was delivered in.
  • The item must be in its original packaging, unopened. (i.e. Shrink-wrap intact, sealed booster packs, etc.)
  • You must email us within 30 days at info@timewellspentgames.com or call us at (303) 973-6327, to request a Return Authorization Number. You must include this number with a return to receive a refund or credit.
  • You are responsible for shipping costs. If you are returning an item due to an error on our end, we will reimburse return shipping costs (USPS ground only) after the item has been received.
  • We recommend that you insure your shipment. You will not be reimbursed for an item that timewellspentgames.com does not receive.

 

If you have any other questions, please don't hesitate to either drop us a line at info@timewellspentgames.com or call us at 303-973-6327.