FAQ

Do you offer Local Pickup?

Absolutely!  After you are done shopping, go to your shopping cart and select the "Local Pickup" next to the check out button.  Complete your check out and the system will take care of it from there (please note you will need to pay all applicable local taxes).  

As soon as we recieve the order, someone will be in touch with pick-up details/hours!

Do you offer free shipping at a certain level?

Orders over $150 qualify for our free shipping discount. This applies to the the 48 continental states only.  Orders going to Alaska, Hawaii do not qualify for free shipping due to increased rates to these addresses.  Some exclusions apply and free shipping may not be offered during some of our bigger sales.

What company do you use to send orders?

If a certain company is selected during checkout (UPS/USPS), we will use them.  Standard Shipping can be either USPS or UPS. 

Do you offer Price Matching?

We strive to price everything as competitively as possible.  However, if you find an item at a lower price somewhere else, please contact us and we will match the price to the best of our ability with the following conditions:

  • The item must be in stock at the other site and must be the same version as what we offer.  
  • We will price match multiple items, however prices will be matched from a single site/store.  
  • We do not match the shipping prices.
  • Price matching for local pickups may take into account shipping from other sites.
  • Coupons, sales and discount codes cannot be used on price matched items.
  • Some items may be exempt from price matching. 

When do orders get shipped?

We strive to fulfill orders as soon as possible.  Orders are usually shipped to you on the next business day after the order is placed.  Some exceptions may occur during busier times.

Can I place an order over the phone?

Sure.  Just give us a call and we can place the order over the phone.  

Can you hold an order until a specific shipping date?  

 We will happily ship your order on any date you specify, within reason.  Just drop us note or give us a call. 

Do you accept any forms of payment other than credit cards?

Yes.  If you want to use cashier's check or check please just give us a call and place a phone order with us.  Please be aware that with personal checks we will hold your shipment until the check clears (usually 5-7 business days after receipt).

What is your Return Policy?

All items must be returned within 30 days of receipt. The following applies to all returns:
  • The item must be in the same condition that it was delivered in.
  • The item must be in its original packaging, unopened. (i.e. Shrink-wrap intact, sealed booster packs, etc.)
  • You must email us within 30 days at info@timewellspentgames.com or call us at (303) 973-6327, to request a Return Authorization Number. You must include this number with a return to receive a refund or credit.
  • You are responsible for shipping costs. If you are returning an item due to an error on our end, we will reimburse return shipping costs (USPS or UPS ground only) after the item has been received.
  • We recommend that you insure your shipment. You will not be reimbursed for an item that timewellspentgames.com does not receive.
  • Refunds will be issued as soon as the item(s) are received in original condition. For orders paid with international cards, we will refund the full amount paid for the items and shipping only. We will not reimburse exchange rate fees. 

Can I cancel my order?

  • Of course!  Email us at info@timewellspentgames.com or call at 303-973-6327 as soon as possible.  As long as the order hasn't shipped yet we can cancel the order and return the full amount paid. If this is done before the end of business (5pm ET) on the day the order was placed, the charge shouldn't even appear on your card.  However, if it's after that we will simply refund the full amount.  For orders paid with international cards, we will refund the full amount paid for the items and shipping only. If we are unable to cancel the order on the same business day as the order, we will not reimburse exchange rate fees. 

 

If you have any other questions, please don't hesitate to either drop us a line at info@timewellspentgames.com or call us at 303-973-6327.